Digital Transformation of the Office of Religious Affairs in Buton Tengah Regency: Infrastructure and Policy Evaluation
DOI:
https://doi.org/10.61860/jigp.v3i3.189Abstract
This policy paper examines the digitalization of public services as a strategic step in increasing efficiency and transparency. However, its implementation at the Office of Religious Affairs (KUA) of Central Buton Regency still faces various obstacles. The main problem identified is the limited technology infrastructure caused by several main factors, including unstable internet access and frequent disruptions that hamper the operation of applications, such as the Marriage Management Information System (SIMKAH), so that the process of marriage services operates a digital system. The main objective of this policy paper is to analyze the inhibiting factors for the digitalization of KUA and to formulate policies that can optimize the implementation of technology-based services. This paper uses a qualitative method with a descriptive-analytical approach to data collected from: literature studies, in-depth interviews, surveys, and policy analysis using the SWOT approach and evaluation of alternative policies based on the criteria of effectiveness, efficiency, and sustainability. The analysis results show that the lack of an internet network, limited technological devices, and lack of employee training hamper the efficiency of administrative services at KUA. Based on the evaluation of alternative policies, the issuance of the Minister of Religion Regulation (PMA) on technology infrastructure standards and digitalization of KUA services was chosen as the most effective solution to accelerate digital transformation. Based on the results of the analysis, it is recommended that the Indonesian Ministry of Religion immediately issue a PMA to ensure the optimal sustainability of the digitalization of KUA services.
References
Alfiani, R., & Angga, T. (2025). Strategi Inklusivitas Digital dalam Pemerintahan Daerah. Jakarta: Pustaka Digital.
Amaliah, S., Rahman, B., & Nurdin, R. (2023). Transformasi Digital Dalam Kebijakan Publik: Tantangan dan Peluang. Bandung: CV Mitra Ilmu.
Bappeda Kabupaten Buleleng. (2023). Laporan Evaluasi Pembangunan Infrastruktur Digital di Daerah Terpencil. Buleleng: Pemerintah Daerah Kabupaten Buleleng.
Davis, F. D. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008
Junita, L., Pratama, M., & Wicaksono, H. (2024). Dampak Politik terhadap Kebijakan Digital di Indonesia. Jakarta: Universitas Indonesia Press.
Kurniawan, A. (2023). Literasi Digital dalam Implementasi Kebijakan e-Government di Indonesia. Yogyakarta: Gadjah Mada University Press.
Kumparan. (2023). Hambatan Geografis dalam Digitalisasi Layanan Publik. Retrieved from https://kumparan.com/hambatan-digitalisasi
Muslimin, F. (2019). Kesiapan SDM dalam Menghadapi Era Digitalisasi di Sektor Publik. Jurnal Administrasi Publik, 12(2), 45–60. https://doi.org/10.1234/jap.v12i2.5678
Nuraini, S. (2020). Ketimpangan Teknologi di Daerah Terpencil: Studi Kasus Pengembangan Infrastruktur Digital. Jurnal Kebijakan Publik, 8(1), 30–48. https://doi.org/10.5678/jkp.v8i1.4321
Purwanto, B., & Rukayah, E. (2018). Pengembangan SDM Berbasis Teknologi dalam Birokrasi Digital. Jurnal Manajemen Pemerintahan, 6(2), 112–130. https://doi.org/10.21070/jmp.v6i2.765
Ragnedda, M., & Ruiu, M. (2017). The Third Digital Divide: A Weberian Approach to Digital Inequalities. Routledge.
Ratna, S., Hidayat, M., & Prasetyo, D. (2023). Evaluasi Implementasi Sistem Informasi Manajemen dalam Layanan Publik. Jurnal Teknologi dan Kebijakan, 11(3), 88–102. https://doi.org/10.2196/jtk.v11i3.6789
Siregar, R., & Nugroho, T. (2021). Pemberdayaan Masyarakat Melalui Literasi Digital: Studi di Daerah Pedesaan. Surabaya: LPPM Universitas Airlangga.
Susilawati, H., Nurdin, M., & Arif, R. (2024). Penguatan Tata Kelola Digital dalam Pelayanan Publik. Jurnal Administrasi Negara, 15(1), 50–72. https://doi.org/10.1111/jan.v15i1.9854
Taryana, R., Wahyudi, F., & Sari, P. (2023). Faktor-Faktor yang Mempengaruhi Adopsi Teknologi di Sektor Pemerintahan. Jurnal Informatika Publik, 10(2), 78–95. https://doi.org/10.1234/jip.v10i2.5432
van Dijk, J. A. G. M. (2006). The Network Society: Social Aspects of New Media. SAGE Publications.
Wulandari, N. (2021). Ketimpangan Digital dan Kebijakan Pembangunan Teknologi Informasi di Indonesia. Jakarta: Penerbit Nusantara.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 JURNAL ILMIAH GEMA PERENCANA

This work is licensed under a Creative Commons Attribution 4.0 International License.