Realizing the Integration of Community Health Center Management Information Systems in Bima City: Interoperability Policy and Human Resource Competence to Address the Double Workload of Officers

Wildanul Hakim

doi:10.61860/jigp.v4i3.323

Authors

Wildanul Hakim Regional Development Planning Agency (Bappeda) of Bima City, West Nusa Tenggara

DOI:

https://doi.org/10.61860/jigp.v4i3.323

Abstract

This policy paper provides a policy overview that examines the crucial issue of the high administrative workload of Community Health Center staff in Bima City caused by the practice of double data input (manual and digital), which directly reduces the effectiveness of clinical service time for patients. This problem is analyzed as rooted in three main dimensions: limited information system interoperability, the use of heterogeneous legacy technology, and low Human Resources competency due to irrelevant training. The methodology used in writing this policy is Qualitative Policy Analysis through the Structural Problem Analysis approach and Comprehensive Literature Review. This analysis involves mapping the problem using a causality framework, evaluating policy alternatives based on William N. Dunn's criteria, and tracing regulatory support from the Health Law to the Minister of Health Regulation on Electronic Medical Records. The results conclude that the failure of integration is not merely a technical problem, but rather a failure of governance that triggers Human Resources inefficiency and a decline in data quality. The main policy recommendation is the simultaneous issuance of two Mayoral Regulations: 1) the Mayoral Regulation on Interoperability Standards and One Health Data that enforces system standardization to address the root of the technological problem, and 2) the Mayoral Regulation on Digital Competency Certification and Electronic-Based Service Performance Indicators that ties officer Performance Allowances to digital input compliance.

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